Terms

Terms of Service

The following Terms of Service (the “Agreement”) are entered into by and between You (“Customer” or “You”) and csGuru LLC (“Company”, “We”, or “Us”).

Services

The Company provides reverse recruitment services and interview coaching to help You secure customer success and account management positions (“Services”). By registering or interacting with our communications, You agree to be bound by this Agreement.

This Agreement governs general terms of use and communication. Payment terms, refunds, guarantees, and service-specific terms are contained in Your separate Service Agreement.

Communication Consent

SMS/Text Messaging

By providing Your phone number and checking the consent box or otherwise opting in, You expressly consent to receive automated promotional and transactional text messages from csGuru LLC at the phone number provided. Messages may include:

  • Appointment reminders and scheduling confirmations
  • Service updates and coaching follow-ups
  • Promotional messages, special offers, and marketing communications
  • Time-sensitive information related to Your job search

Consent is not a condition of purchase.

Message Frequency: Up to 10 messages per month. Message and data rates may apply.

Message Timing: Messages will only be sent between 8:00 AM and 9:00 PM in Your local time zone.

Opt-Out: You may revoke consent at any time by replying “STOP” or by any reasonable means (including texting “UNSUBSCRIBE,” “CANCEL,” “END,” “QUIT,” emailing cancel@csguru.com, or verbally requesting removal). We will process Your opt-out request within 10 business days and send a one-time confirmation message. Opting out does not affect Your participation in the Services.

Carriers: Carriers are not liable for delayed or undelivered messages.

Email Communications

You consent to receive emails including service updates, coaching materials, and promotional communications. Opt out of promotional emails anytime via the “unsubscribe” link. Transactional emails will continue regardless of marketing preferences.

Phone Communications

You consent to receive phone calls related to the Services.

Third-Party Sharing

We may share Your information with trusted third-party partners who assist in delivering Services or marketing. We do not sell Your personal information.

Confidentiality

You agree not to share the Company’s proprietary methods, processes, and materials with anyone outside the Company.

Choice of Law & Arbitration

This Agreement is governed by Virginia law. Any disputes shall be resolved through individual arbitration in Fairfax County, Virginia under American Arbitration Association rules. The prevailing party shall be awarded reasonable attorneys’ fees.

Miscellaneous

This Agreement, with any separate Service Agreement, constitutes the entire agreement. Amendments require written consent. If any provision is found unenforceable, the remainder stays in effect. Neither party may bind the other.